Steve and Wendy image

A good museum makes
“a positive difference in the quality of people’s lives.”
Stephen E. Weil
Making Museums Matter, 2002


From Wendy Luke


“When you can hold a clear picture of what you want and where you want to be – and at the same time have a clear picture of what you have and where you are – you will start to make decisions and see opportunities you did not see before.”

Action Learning

Action Learning is one of my favorite problem-solving techniques. It employs a process of insightful questions and reflective listening, facilitated by an Action Learning Coach, to guide a small group working on real problems. The group develops strategies, takes actions, and learns both as individuals and as a team. Action Learning can be used effectively to tap group creativity and knowledge, build powerful teams, create cultures that can handle change, and develop leadership competencies. It works best when there is a diverse team, committed not only to solving the urgent problem but to learning how to solve problems well.

I used Action Learning techniques effectively for a museum that had decided to create a state-of-the-art learning center, but had so many good ideas it was struggling to find and maintain its focus for the project. Working with a senior-level group, I provided the structure that required them to focus on the issues most critical to the success of the center: defining its prime purpose and primary audience. This work has laid the foundation for all the decisions that will follow – from architecture to exhibit design to education programs.

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